Overview

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LiveEngage – Drive value through Digital Engagement

Digital engagement is proving to be critical for many businesses today.
LiveEngage is the most effective solution for online, real time digital engagements. LiveEngage provides state of the art online tool with intelligent methods to target your visitors, create personalized messaging, and track and optimize on the fly.


Features & Benefits

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Improve Click-Through Rates and Reduce Bounce Rates

  • By engaging search traffic with personalized offers, clients typically see conversion increases of over 25%

Increase Conversions, AOVs, and Leads

  • Businesses that use LiveEngage typically see a 20% increase in conversions and a 35% increase in average order values

Increase Customer Satisfaction while Reducing Costs

  • LiveEngage enables businesses to provide higher levels of service while decreasing handling costs by as much as 80%

Engage Across All Channels

  • Increase your results through true multi-channel engagement: chat, offers, voice, and video

Create More Personalized Experiences

  • Drive results by delivering targeted, intent-driven content to segments you define

Reduce Shopping Cart Abandonment

  • Engage visitors who hesitate or show signs of abandonment with special offers and assistance

Optimize Agent Productivity

  • Measure your results and optimize productivity through enhanced reporting

Automate and Optimize Your Engagement Rules

  • Use your web analytics to take the guesswork and on-going burden out of creating and maintaining rules

Engage Customers Wherever They Are

  • Provide exceptional mobile chat experiences through mobile apps and sites